Refund Policy

1. Overview

At Centry, we are committed to ensuring your satisfaction with our services. This Refund Policy outlines the terms and conditions under which refunds may be issued for our subscription-based payment automation platform.

2. Subscription Refunds

We offer refunds under the following circumstances:

• 14-Day Money-Back Guarantee: New subscribers may request a full refund within 14 days of their initial subscription if they are not satisfied with our services.
• Service Unavailability: If our platform experiences significant downtime (exceeding 24 consecutive hours) that materially affects your business operations, you may be eligible for a prorated refund.
• Billing Errors: If you were charged incorrectly due to a technical error on our part, we will issue a full refund for the erroneous charge.

3. Transaction Fees

Transaction processing fees are non-refundable once a payment has been successfully processed through our platform. This includes fees for:

• Bank transfers and wire payments
• Mobile money transactions
• Foreign exchange conversions
• Payment processing charges

If a payment fails due to an error on our platform, any associated fees will be refunded or credited to your account.

4. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@getcentry.app
• Include your account email, transaction details, and reason for the refund request

Refund requests are typically processed within 5-10 business days. Approved refunds will be credited to your original payment method.

5. Non-Refundable Items

The following are not eligible for refunds:

• Subscription fees after the 14-day guarantee period
• Successfully processed transaction fees
• Setup or onboarding fees (if applicable)
• Charges for add-on services already rendered

6. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. We encourage you to review this policy periodically.